Explore key metrics across your workspace
Where today stands so far — call totals and hourly volume
Total calls
42
Avg. duration
3m 24s
Avg. time in queue
0:52
Calls per hour
6
Unresponded conversations
5
Conversation volume, call outcomes, talk time, and message activity
Incoming call outcomes
288
Outgoing call outcomes
231
Messages received
807
Messages sent
668
Talk time distribution
1,867min
Unique conversations
502
Average response time
143min
Which tags are being applied and how often
Calls per tag
Tag usage over time
When your team is most active
Busy times
15 activities
Most busy hour · Monday 10a
43 activities
Most busy day · Monday
7 activities
Least busy day · Saturday
How each person is tracking across activities
User activity
| User | |||||||
|---|---|---|---|---|---|---|---|
Sona (AI)AI | 147 | 0 | 147 | 0 | 2m 05s | — | — |
Alex Kim | 84 | 31 | 79 | 5 | 3m 12s | 118 | 132 |
Jordan Park | 61 | 18 | 55 | 6 | 2m 48s | 87 | 98 |
Riley Chen | 39 | 12 | 34 | 5 | 3m 40s | 64 | 71 |