Live queue

Supervisor console — real-time monitoring, whisper, barge

LIVE CALL STATS

Live Calls

Queued Calls

Missed Calls

91%

Service level — answered within 20s

Avg. wait 0:38

3/4

Agents online right now

Looking for today's call totals or hourly volume? See Analytics.

Live calls — supervisor tools

Listen, whisper, or barge into any active call

Alex Kim → Priya Nair

4:12

Talking

Jordan Park → Dana Whitfield

0:58

On hold

Riley Chen → Sofia Reyes

6:30

Wrap-up

Waiting in queue

Callers on hold, ordered by wait time

Ben Okafor

Support

0:42

Ravi Chandran

Sales

1:15

Ring groups

Route inbound calls to the right team

Sales — Round robin

Round robin

Alex Kim, Riley Chen

Support — Simultaneous

Simultaneous ring

Jordan Park, Riley Chen, Alex Kim

Dispatch — Longest idle

Longest idle

Jordan Park